Privacy Policy - Afonchies

Privacy and Return Policy

Effective Date: 15-4-2026
Business Name: Afonchies.

Introduction

At Afonchies, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

a. Personal Information

Full name
Phone number
Email address
Delivery address
Date of birth (where applicable)

b. Health Information

Prescription details
Medication history (if submitted through the website)
Health-related inquiries

c. Technical Information

IP address
Browser type
Device information
Website usage data (cookies)

How We Use Your Information

We use your information to:

Process and fulfill orders for medications and products
Manage prescriptions and provide pharmaceutical services
Respond to inquiries and customer support requests
Improve our website and services
Send important updates, notifications, or promotional messages (only with your consent)

Medical Confidentiality

All prescription and health information is treated as strictly confidential

Sharing of Information

We do not sell or rent your personal information. However, we may share your data with:

Licensed pharmacists and healthcare professionals
Delivery partners for order fulfillment
Payment processors for secure transactions
Regulatory authorities if required by law

Cookies and Tracking Technologies

Our website may use cookies to:

Improve user experience
Analyze website traffic
Remember user preferences

You can disable cookies in your browser settings, but this may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data (subject to legal obligations)
Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date

RETURN & REFUND POLICY

Non-Returnable Items

Due to health and safety regulations, the following cannot be returned:

Prescription medications
Opened or used products
Temperature-sensitive items (e.g., insulin)

Returnable Items (Conditions Apply)

Unopened, sealed products
Returned within 48–72 hours of purchase
With original receipt

Refunds

Approved refunds are processed within 3–5 business days
Refunds are issued via original payment method

Damaged or Wrong Items

Must be reported within 24 hours
Replacement or refund will be provided after verification

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Afonchies
Email: info@afonchies.com
Phone: 08077500721
Address: 7 Addo-Road, Beside Chicken Republic, Ajah, Lagos